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Novi AMS
California, United States
(remote)
Spotlight Preferred Member Company
27 days ago
Job Type
Full-Time
Job Duration
Indefinite
Salary
$70,000.00
Min Experience
2-3 Years
Min Education
BA/BS/Undergraduate
Required Travel
0-10%
Salary - Type
Yearly Salary
Job Function
Operations

Description

Novi AMS is a fundamentally different approach to non-profit Association Management Software (AMS). Our engineering and experience teams work side-by-side with our customers to continue to develop the only AMS created for associations, by associations. 

At Novi, we are a diverse team of dedicated, inspired, energetic and FUN thought leaders who love to celebrate wins. We function with a high level of transparency and trust and come together daily to innovate and create impact - We like to call it amplifying change. 

Specifically, you would participate in Customer Experience activities such as: 

  • Onboarding new customers onto our platform from their previous AMS or CRM 
  • Using analytical methods to address customer support questions through Intercom, our Conversational Relationship Platform. (CRP) 
  • Contributing to the development and updating of customer help articles, feature updates, and videos. 
  • Supporting customers in strategizing website content and structure, as well as content migration. 
  • Conducting quality assurance (QA) for new features and bug fixes. 


Requirements

A Successful Candidate...  

  • Is highly motivated and based in the United States, available for full-time remote work during Mountain or Pacific time zone business hours. 
  • Thrives on tackling challenges in data, software features, and customer requests. 
  • Comfortably handles technical issues and curious about various aspects, even if not at a developer or designer level. 
  • Excels in providing exceptional customer support, setting clear project boundaries for timely completion, and prioritizes building lasting customer relationships. 
  • Demonstrates proficiency in both proactive and reactive customer support, ensuring that customer needs are not only met but anticipated and addressed promptly. 
  • Has a basic understanding of marketing best practices, design, and creating engaging web content. 
  • Brings project management experience, a considerable advantage. 
  • Previous association experience and a CAE certification are highly valued. 
  • Holds a bachelor's degree: with a focus on being able to explain why you are passionate about it more than the field of study.
Job ID: 71221450
Software

At Novi AMS, we have changed the game. Our Association Management Software is the only AMS built by associations, for associations. We believe that our customers should love using our software and that our customers should be an integral part of the development process. Our team comes together daily to innovate and create impact – we like to call it amplifying change. We are looking for a senior software engineer who is passionate about their work to join us on our mission.

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